Customer Satisfaction
Return Policy.
At Sitatrade, customer satisfaction is our priority. If you are not satisfied with a product, you have the right to return it under the conditions specified below.
01. Cancellation Period – 14 days
In accordance with current legislation, you have **14 calendar days** from receipt of your order to request a return.
How to request:
The request must be made by email to: info@sitatrade.com
Please specify:
- Order number
- First and last name
- Reason for return
02. Conditions for Acceptance
To be eligible for a refund, the product must be:
Any product returned damaged, incomplete or blocked by an account may be refused or discounted.
03. Return Costs
Change of Mind
Return costs are the responsibility of the customer in the event of a change of mind.
Errors or Defects
In the event of a defective product or order error, return costs are fully covered by Sitatrade.
We recommend sending your return with tracking to avoid any loss.
04. Refund
After receipt and verification of the product, the refund will be made within a **maximum of 14 days** via the same payment method used for the purchase.
The refund only covers the price of the returned product.
05. Defective product upon receipt
If your smartphone is defective upon receipt, follow these steps:
Contact customer service within **48 hours**.
Provide photos or videos of the problem.
A quick solution will be offered: exchange or refund.
All devices are tested before shipment to ensure they are in good working order.
06. Return Exclusions
Returns will not be accepted in the following cases:
- Breakage or damage after receipt.
- Oxidation (contact with liquid).
- Attempted repair by a third party.
- Unauthorised software modification.